Privacy Policy

Information We Collect

We collect information you provide when you contact us or request a quote, including name, email, phone number, address (if provided), and message content. If you sign in to an account (e.g., via Google), we receive account-related information necessary to authenticate you.

We automatically collect certain technical data when you visit our site, such as IP address, browser type, device information, and pages visited. We may use cookies and similar technologies for analytics and site functionality.

How We Use Your Information

We use your information to respond to inquiries, provide quotes, schedule and manage projects, send appointment reminders and project updates, and improve our website and services. With your consent, we may send promotional communications (e.g., seasonal offers) via email or SMS.

We do not sell your personal information to third parties. We may share information with subcontractors or service providers who assist us (e.g., customer service, hosting, analytics), subject to confidentiality obligations. We may disclose information when required by law or to protect our rights and safety.

Cookies & Analytics

Our site may use cookies and similar technologies for analytics (e.g., Google Analytics), functionality (e.g., sign-in state), and security (e.g., reCAPTCHA). You can control cookie preferences through your browser settings; disabling certain cookies may affect site features.

We use this data in aggregate to understand how visitors use our site and to improve content and experience.

SMS / Text Messaging

If you opt in to SMS, we use your phone number to send quotes, appointment reminders, project updates, and occasional promotional messages. Message and data rates may apply.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Sharing with subcontractors for support (e.g., customer service) is permitted. Opt-in and consent data will not be shared with any third parties for other use cases.

To opt out, text "STOP" to 813-547-6297. For help, text "HELP" or contact us at our contact page. Full SMS terms are in our Terms of Use.

Data Security & Retention

We take reasonable steps to protect your information using industry-standard security practices. Data is transmitted over HTTPS and stored with access controls. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

We retain your information as long as needed to fulfill the purposes in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data by contacting us.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. You may also have the right to data portability or to withdraw consent where we rely on it.

To exercise these rights or ask questions about the data we hold about you, contact us at Tiersepoxy@gmail.com or through our contact page.

Changes to This Policy

We may update this privacy policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Continued use of the site after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us

For privacy-related questions or requests, contact Tiers Epoxy via the contact page or email Tiersepoxy@gmail.com.